When will I get my order? Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. Please consider any holidays that might impact delivery times.
What if i did not receive my order afer 7-10 business days from the moment of getting the shipment notification? No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at email@example.com We would be glad to help you at any time!
How much does shipping cost? We offer different shipping rates based on where we are required to ship to! However we do offer free shipping worldwide if you buy 2 or more!
Do you accet orders palced outside of the United States? We sure do! However, we are not responsible for custom charges. Customs may charge their own fees which are not associated with out shipping cost. They are their own entity and reserve the right to charge as they see fit.
How can i see where my order is at the moment? Dr Cleanze provides you with an excellent opportunity to track your order bu simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in on our Track my Order page and click the Track Button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through. Where does Dr. Cleanze ship? We provide worldwide shipping to over 200 countries and regions.
How do i place an order? Please, if your item comes in different sizes or colours, carefully choose your correct size or colour choice before clicking " Add to Cart" You will then be directed to our cart pade where you can review your item(s) and proceed to enter shipping address to process your order.
Can i purchase multiple products in a singe order? Yes! You can choose as many item(s) as you want, just click "Add to cart" and go back to product page you are interested in and click "Add to cart" on that item as well before priceeding to "Enter Shipping Address" to finalize your order.
Can i ship the products to an address that does not match my billing address? Yes, definitely! During the checkout process you are able to enter the shipping address and specify a different billing address.
How do i know that my order is confirmed? Immediately after placing your order, you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number, you will receive notification text messages confirming your order and tracking information.
Do i have to have an account to place an order? No, accounts are totally optional.